Preferred Administrators
Preferred Administrators
1145 Westmoreland Drive
El Paso, TX 79925-5615

Hours of Operation
8:00 am 5:00 pm
☎ Call us at :

Outside El Paso
 URAC Accredited
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Welcome Members! Thank you for selecting Preferred Administrators as your health plan. We are committed to providing you with exceptional customer service by assisting you with eligibility questions; how to get an ID card; and, any billing questions you may have.

Click on your employer below to learn more about your benefits.

You can contact us Monday thru Friday from 8:00 A.M. to 5:00 P.M. Mountain Time at 915-532-3778 or Toll-Free at 1-877-532-3778.

Our TTY Line for the Hearing Impaired is 915-532-3740 or Toll Free TTY 1-855-532-3740.

Interpreter services are available through our Member Services Department by calling 915-532-3778 or Toll Free at 1-877-532-3778.

  • Click to view video on (TPA Understanding Your Insurance Terms and Benefits)


    The forms below are available for you to download, fill out, and print. Once you have them ready, please fax or mail to the fax number or mail address indicated on each form. If you have any questions, please contact us at 915-532-3778 or Toll-Free at 1-877-532-3778

    Learn about important information regarding your privacy, rights and customer satisfaction.

    To learn more about your pharmacy benefits, visit Navitus. Please update link to Navitus at

    HIPAA - Waste, Fraud and Abuse