Preferred Administrators
Preferred Administrators
1145 Westmoreland Drive
El Paso, TX 79925-5615

Hours of Operation
8:00 am 5:00 pm
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Outside El Paso
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Flexible Spending Account (FSA)

To login to your FSA account please visit the FSA Portal Login

To reset your FSA password or if you have any questions and need assistance, please contact us by calling our Member Services Department at 915-532-3778 or toll free at 1-877-532-3378. We are available Monday to Friday from 8 am to 5 pm (except for holidays).

You can also reach us by email at

If you need assistance to login to the FSA Portal or have questions about registration, please view our Accessing Your FSA Portal

FSA Mobile Notice

Flexible Spending Account (FSA) Member Portal Guide

FSA Store

FSA Eligibility List

To learn about the rules and guidelines for the Flexible Spending Account and the Dependent Day Care Spending account, review our FSA Manual.

To learn what FSA items are eligible, please view the listing below:
How Your Health Care Flexible Spending Account (FSA) Works
A Flexible Spending Account (FSA) allows you to save money for eligible health care expenses throughout the year. You can then withdraw money as reimbursement for any expenses you've paid out-of-pocket. The money set aside in an FSA is actually worth more because it's tax-free. As a participant, you pay no taxes on the contributions or the withdrawals, which provides a significant tax savings.

Use your FSA dollars for the following:
  • Health care expenses not covered by your health plan
  • Copays
  • Coinsurance
  • Deductibles
  • Over-the-counter medicine and drugs*
  • Durable Medical costs
  • Pharmacy costs
  • Orthodontic costs
  • Vision costs

    *As of January 1, 2011, you will need a doctor's prescription for over-the-counter (OTC) drugs (with the exception of insulin) to be eligible for reimbursement from your FSA.

    Reimbursement From Your FSA
    Money in your FSA can be used to reimburse yourself for medical and dental expenses for you, your spouse/partner or eligible dependents.
  • Manual Claim Submission: You can submit claims yourself for any eligible out-of-pocket expenses and your FSA will reimburse you directly.
  • FSA Debit Cards: If you have a debit card, you can use this to pay directly for copays or out-of-pocket expenses.

    HIPAA - Waste, Fraud and Abuse